~ Please Note Before Booking ~
Chevelure Salon is a combination of several independent technicians, all umbrella-ed under one roof. As such, each technician is running their own business and has their own set of services, prices, policies and guarantees in place, which are separate of Chevelure Salon as a whole.
Please double check on your servicing technician's policies to be safe.
~ Cancellation Policy ~
We completely understand the need for flexibility as everyone's schedules, or just life, can be hectic. We respect how valuable your time is and make every attempt to accommodate your schedule and would ask that you, as a guest, do the same. To ensure that scheduled appointments flow smoothly, please confirm or cancel your appointment at least 36 hours in advance.
The following charges may become necessary if several occurrences happen.
*Less than 36 hour cancellation may be charged 50% of services booked.
*No show appointments may be charged the total cost of services scheduled.
*Prepayment will be required should no shows, cancellations and/or habitual rescheduling recur.
~ Running Behind ~
We realize that emergencies arise, kids get sick, weather gets in the way, etc., so if you happen to be running behind please contact us as soon as possible to let us know. We'll do our best to accommodate you, however, appointments running 15 minutes or more behind may not be able to receive all services scheduled, you may be asked to reschedule and/or be subject to one of the above mentioned cancellation fees. Should tardiness become a recurring issue, a late fee of
$25 will be added to your appointment cost.
~ Our Guarantee ~
*SERVICES- If you are having hair challenges after one of your services, we are happy to correct the issue, within reason, at no additional charge. You must contact us within 7 days of the original service to correct any concerns. Any"minor tweaks" must align with our original consultation/plan. Adjustments that alter the original plan (or are requested after 7 days of the original service) will require a new consultation and full payment of services required.
We do NOT provide refunds on services.
***(with Rene' or Karen ONLY)
*PRODUCTS- Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges (at full credit) for 14 days from your initial purchase. We do NOT provide refunds on products ***(with Rene' or Karen ONLY)
~ Common Courtesies ~
***(includes all technicians)***
Children ~ Please note that a salon environment can be a dangerous (and boring) place for little ones. It is advised to keep them home, unless they have their own appointment or another adult (not being serviced) to look after them, which will help prevent accidents. Chevelure Salon is NOT child-proofed. There are chemicals, breakables, outlets, sharp & hot tools, cleaners, etc. sitting out or easily reachable to little hands. Also keep in mind that your hair's final result will reflect our level of distraction when there is a little one underfoot.
Cell phones/Electronics ~ In a day and age of technology, we can't go far without using some sort of electronic device to enhance our day. Although welcomed, it is requested that you keep your ringers silent (or on vibrate) and the volume down (or use earbuds) while watching videos, music, etc. We do try to provide a relaxing atmosphere for all, which is hard to accomplish when there is too much background noise competing. We also ask that all calls (unless an emergency) are postponed until you are no longer sitting in our chair. Again, we value your time and would hope the same courtesy would be provided to us and our time together.
Payment ~ We accept cash, check and most major credit cards. Payment is due, in full, at time of service. No exceptions! We've had forgetful moments also, so understand there will be times it happens, but habitual incidents of non-payment due to "oops" will require pre-payment moving forward when booking your services.
Chevelure Salon reserves the right to refuse service, to any client, for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.