~ Covid Safety ~

 

The safety of our salon family (both staff and clients alike) will ALWAYS be our top priority! Due to the continued Covid-19 cases we are implementing the following safety precautions for you and everyone we come in contact with. As always we continue to sanitize chairs, stations, areas of service and front desk as well as all common areas between guests. Masks, gloves, and hand sanitizer are available, in our front foyer, for your convenience. Please note- 

Masks are optional but we are still Mask Friendly!

If you would like us to wear our mask during your services, you don't even have to ask. Just wear your mask inside and we will be happy to put ours on too. It is that simple!!!

*Please WASH your hands when you enter the salon

(even if you have already used hand sanitizer).

* If you are sick or not feeling good, for ANY reason, we respectfully ask that you reschedule.

(please keep in mind our cancellation/no-show policies below) 

We understand how awkward these times are for everyone, BUT we thank you for your patience and cooperation, in doing your part to help protect everyone we hold dear to our hearts!

chevelure salon policies

 Salon

Policies

 ~ Cancellation Policy ~

We understand the need for flexibility as schedules can be hectic. We also respect how valuable your time is and ask the same for us. To ensure that scheduled appointments flow smoothly, please confirm or cancel your appointment 24 hours in advance. The following charges apply.

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*Less than 24 hour cancellation will be charged half  the cost of services booked.

*No-show appointments will be charged 100% of the total cost of services scheduled.

*Prepayment will be required should no shows, cancellations and/or habitual rescheduling recur. 

* All fees must be paid before future appointments can be made.

 ~ Running Behind ~

If you happen to be running late, please contact us as soon as possible. Appointments running more then 15 minutes behind may not receive all services scheduled, may need to be rescheduled and/or be subject to one of the fees mentioned below. The following charges apply.

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* A late fee of $30 will be added to your appointment charge.
* Prepayment will be required should habitual tardiness occur.  
* All fees must be paid before future appointments can be made.

 ~ Our Guarantee ~

We strive to offer guests the highest level of satisfaction in everything we do.

Please find our guarantee and exchange policy below!

*SERVICES- If you require an edit after your visit, please contact us within 7 days of the original service. We are happy to "tweak", at no additional charge, as long as it is still aligns with our

original consultation/plan. Adjustments that alter the original plan (or are requested after 7 days

of the original service) will require a new consultation and full payment of services provided.

We do NOT provide refunds on services received. 

*PRODUCTS-  Should you make a retail purchase that you are unsatisfied with, we will offer a retail exchange, at full credit, 14 days from your initial purchase.  We do NOT provide refunds

on product sales. 

Common Courtesies

chevelure salon common courtesies

***(includes all technicians)***

Children ~ Please note that a salon environment is a dangerous place for little ones. It is advised to keep them home unless they have their own appointment, or another adult (not being serviced) to look after them. Chevelure Salon is NOT child-proofed. There are chemicals, breakables, outlets, sharp & hot tools​​, cleaners, etc. sitting out and easily reachable to little hands. Please keep in mind that your hair's final result will reflect our level of distraction when there is a little one underfoot.

Cell phones/Electronics ~ We try to provide a relaxing atmosphere for all our guests; As such,

we ask that you keep your ringers on silent (or vibrate) and use earbuds while watching

videos, music, etc. We also ask that all calls (unless an emergency) are postponed until

you are no longer sitting in our chair. 

Payment ~ We accept cash, check and most major credit cards. Payment is due, in full, at the time of service. No exceptions! Habitual incidents of non-payment will require pre-payment moving forward when booking your services.

 ~ Please Note Before Booking ~

Each technician is running their own business, with their own set of services, prices, policies and guarantees in place.  Please make sure to check all your servicing technician's information,

before  your appointment, to avoid confusion during your appointment. 

 

Chevelure Salon reserves the right to refuse service to anyone, for improper conduct, tardiness, no shows, or any other situation we deem inappropriate. 

 

**By making an appointment with me, you acknowledge reading everything above and

agree to the terms and conditions set forth.**