~ Please Note Before Booking ~

Chevelure Salon is a combination of several independent technicians, all umbrella-ed under one roof. Each technician is running their own business and has their own set of services, prices, policies and guarantees in place.  Please make sure to check your servicing technician's policies, before  your appointment, just to be safe. 

 ~ Cancellation Policy ~

We completely understand the need for flexibility as everyone's schedules can be hectic. We also respect how valuable your time is and ask that you do the same for us. To ensure that scheduled appointments flow smoothly, please confirm or cancel your appointment 36 hours in advance.

The following charges will become necessary if several occurrences happen. 

~~~

*Less than 36 hour cancellation will be charged $30 per service booked.

*No-show appointments will be charged 100% of the total cost of services scheduled.

*Prepayment will be required should no shows, cancellations and/or habitual rescheduling recur. 

* Any fees will need to be paid before future appointments can be made.

 ~ Running Behind ~

We realize that emergencies arise, kids get sick, weather gets in the way, etc.. If you happen to be running behind please contact us, as soon as possible, to let us know. We will do our best to accommodate you, however appointments running more then 15 minutes behind may not receive all services scheduled, may need to be rescheduled and/or be subject to one

of the below mentioned fees. The following charges will become necessary if several occurrences happen. 

~~~
* A late fee of $30 will be added to your appointment charge.
* Prepayment will be required should habitual tardiness occur.  
* Any fees will need to be paid before future appointments can be made.

 ~ Our Guarantee ~

*SERVICES- If you are having hair challenges after one of your services, we are happy to correct the issue at no additional charge. You must contact us within 7 days of the original service and any"minor tweaks" must align with our original consultation/plan. Adjustments that alter the original plan (or are requested after 7 days of the original service) will require a new consultation and full payment of services provided.

We do NOT provide refunds on services received. ***(with Rene' or Karen ONLY)

*PRODUCTS-  Should you make a retail purchase that you are unsatisfied with, we will offer a retail exchanges, at full credit, 14 days from your initial purchase.  We do NOT provide

refunds on product sales. ***(with Rene' or Karen ONLY)      

 ~ Common Courtesies ~

***(includes all technicians)***

Children ~ Please note that a salon environment is a dangerous place for little ones. It is advised to keep them home unless they have their own appointment, or another adult (not being serviced) to look after them. Chevelure Salon is NOT child-proofed. There are chemicals, breakables, outlets, sharp & hot tools​​, cleaners, etc. sitting out and easily reachable to little hands. Please keep in mind that your hair's final result will reflect our level of distraction when there is a little one underfoot.

Cell phones/Electronics ~ We try to provide a relaxing atmosphere for all our guests; which is hard to accomplish when there is too much background noise competing. We require that you keep your ringers on silent (or vibrate) and use earbuds while watching videos, music, etc. We also ask that all calls (unless an emergency) are postponed until you are no longer sitting in our chair. What may seem to be a riveting conversation to you may not be as interesting to the rest of our guests.

Payment ~ We accept cash, check and most major credit cards. Payment is due, in full, at the time of service. No exceptions! We've all had forgetful moments, so understand there will be times it happens, but habitual incidents of non-payment due to "oops" will require pre-payment moving forward when booking your services.

Chevelure Salon reserves the right to refuse service, to any client, for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.

By making an appointment with us, you are agreeing to the

terms and conditions above.

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1117 S Milwaukee Ave - Suite D2, Libertyville, IL 60041

©2018 by Chevelure Salon