~ Cancellation, Rescheduling, & Late Arrival Policy~
24 hours advance notice is required, should you need to cancel or reschedule your appointment. Rescheduling or cancelling an appointment, with less than 24 hour notice, may result in a cancellation fee equal to 50% of the services scheduled.
Failure to arrive to a scheduled appointment (no-show with no notice) may result in a cancellation fee of 100% of the services scheduled.
Services for clients running late will be adapted to fit the remaining appointment time left. Clients arriving more than 10 minutes late may need to be rescheduled at which point cancellation fees may apply.
*All fees need to be paid prior to booking another appointment.
~ Service Adjustment & Product Exchange Policy ~
Services- If you require an adjustment after your visit, please contact me within 7 days of your appointment. This alteration must align with the original plan, for me to correct the issue at no additional charge. Adjustments that differ from the original plan (or are requested after 7 days of the original service) will require a new consultation and full payment of services needed.
Products- Should you make a hair care purchase that you are unsatisfied with, I will offer an exchange, at full credit, 7 days from your initial purchase.
*I do NOT provide refunds on services received or product sales.
Behavior-Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Any improper conduct, abusive verbiage, or any other situation we deem inappropriate (towards us or any of our guests) is NOT ALLOWED. Any of our technicians, within Chevelure Salon, reserves the right to refuse service and require that person leave immediately, should we feel necessary.
Children ~ Please note that a salon environment is a dangerous place for little ones. Chevelure Salon is NOT child-proofed. There are chemicals, breakables, outlets, sharp & hot tools, cleaners, etc. sitting out and easily reachable to little hands. It is advised to keep them home, unless they have their own appointment or another adult (not being serviced) to look after them. Please keep in mind that your hair's final result will reflect our level of distraction when there is a little one underfoot.
Cell phones/Electronics ~ We strive to provide a relaxing atmosphere for all our guests during their visit. As such, we ask that all calls (unless an emergency) are postponed until your appointment is complete. Should you need to take a call, no discussions on speaker phone will be allowed. We also we require that you keep your ringers on low or vibrate. Please use earbuds while watching videos, music, etc.
Payment ~ Payment in full, is expected at time of service. We accept cash, check and most major credit cards. Please note that a card on file is required to book an appointment, and will be stored in in our secure POS system.
~ Please Note Before Booking ~
Each technician within Chevelure Salon is running their own separate business. We each have our own set of services, prices, policies, and guarantees in place. Please make sure to check with your specific provider (before your appointment) to avoid any confusion during your visit.
**By making an appointment with us, you acknowledge reading everything above and
agree to the terms and conditions set forth.**